Below, you'll find answers to the questions we get asked the most about our online store. Should you have any additional question or concern please email us at:
The delivery time for your order is determined by two factors: Processing and Shipping. is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 1-2 business days for small parcel and 1-7 business days for larger items that ship Freight. Shipping begins when the item leaves the warehouse to when it arrives at the customer selected delivery destination. Follow tracking information to learn more. The following items typically require extra processing time: Specialty furniture Jewelry Mattresses Personalized items such as water bottles. Installable items such as hot tubs, vending machines, industrial kitchens, safes, garage doors, and appliances.
Small Items Shipping Methods: Free Standard Domestic: 5-9 business days/ Free Local Delivery: 2-4 Hours/ International First Class: 4-6 weeks/ UPS International: 8-10 Days Note: NOTE: The shipping times above do not include processing time For Standard shipping to Hawaii or Alaska, add 3-5 business days Some items are only available within the Continental (48) U.S. states Weather-related shipping delays are not within the control of

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission)

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to

Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.